Frequently Asked Questions

Strainstarz is not a scam. We are a group of tech enthusiasts who have a passion for the marijuana industry. Our goal is to bring awareness to this growing industry and provide customers with a convenient and reliable source for their marijuana needs.

The customers who depend on weed due to medical reasons, we do this for them! Our driving factor, in running a website like this is for those customers who have their pain and difficulties at ease through the products we have on our website. Some of our customers do not want to go to a parking lot and wait in the cold just to pick up some weed. They do not want to go link awkward mediocre dealers!

We operate within legal jurisdictions to ensure compliance with the laws of the United Kingdom. We strive to provide a safe and secure platform for our customers to purchase marijuana.

Orders can be placed through our website or Telegram channel @strainstarzsupport. If our website is down for maintenance, customers can still place an order via Telegram and pay using cryptocurrency or bank transfer.

Our telegram is strainstarz and for orders our telegram is @strainstarzsupport

Yes, we are only accepting crypto right now.

If you have not received your tracking information after 24 hours, please contact our customer service team for assistance.

In the event that incorrect shipping information was provided, please contact our customer service team as soon as possible. We cannot take responsibility for orders shipped to an incorrect address.

Although transaction history will always remain within the blockchain, it does not contain any personal data. We also frequently change our wallet addresses, so there will be no proof that you bought something from us. Therefore please only make transfers to the wallet address which is listed at checkout; if you are having an issues… please feel free to reach out to our customer services team.

Strainstarz has a 99% success rate in delivering orders, but in rare cases, there may be errors on our side or with our delivery partners. If you have not received your order within 48 hours for next day delivery or 72 hours for 2-3 day delivery, please contact our customer service team for assistance. We will investigate and provide a replacement if necessary.

We will investigate the tracking data associated with your package. In the event the tracking data shows your order as lost/stolen – we will provide a replacement free of charge. 

However in the case your order has a “delivered” status we will side with our delivery partner and share tracking data to support our delivery partners case. 

Due to the nature of our business and privacy concerns, we are unable to process any returns at this time.

Please refer to the link provided for a detailed guide on how to purchase cryptocurrency. If you have any further questions, please reach out to our customer service team for clarification.

Yes, StrainStarz operates within the legal framework of the UK. We comply with all applicable laws and regulations governing the purchase, possession, and use of cannabis products in our jurisdiction.

StrainStarz offers a wide range of high-quality cannabis products, including premium strains, pre-rolls, extracts, edibles, topicals, and more. Our selection is carefully curated to provide a diverse and exceptional cannabis experience.

You can purchase StrainStarz products through our online store or visit one of our authorized retail partners. To place an online order, simply browse our product selection, add items to your cart, and proceed to checkout. Please note that you must meet the legal age requirement and comply with local laws to make a purchase.

In UK, a prescription or medical card is not required for the purchase of recreational cannabis products from StrainStarz. However, if you are seeking medical cannabis for specific health conditions, we recommend consulting with a qualified healthcare professional.

At StrainStarz, we prioritize quality and consistency. We work closely with experienced cultivators and undergo rigorous testing processes to ensure that our products meet the highest standards. We strive to deliver an exceptional cannabis experience with every strain and product we offer.

Yes, we provide detailed product information, including potency levels and potential effects, to help you make informed decisions. Our product descriptions highlight the unique characteristics of each strain or product, giving you insights into its aroma, flavor profile, and expected effects.

Absolutely. We prioritize the safety of our customers. Our products undergo comprehensive testing by independent laboratories to ensure they are free from contaminants and meet strict quality standards. We are committed to providing safe and reliable cannabis products

Yes, we understand the importance of discreet packaging and respect your privacy. Our packaging is designed to be discreet and ensures that your order arrives securely and without any external indications of its contents.


Plus, hear about the latest and greatest from our family of brands

Copyright © 2022. All Rights Reserved


Plus, hear about the latest and greatest from our family of brands

Copyright © 2022. All Rights Reserved

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